Privacy Policy
This Privacy Policy explains how StarSpins collects, uses, stores and protects personal information from players in Canada. We describe the categories of data we process, how we use that information to operate accounts and process payments, and the choices available to you about your personal data. We are committed to handling your information responsibly and keeping your account secure.
Types of data we collect
We collect information you provide directly, data generated through your use of our site and apps, and information from third parties where needed to deliver services. This includes personal details, technical information from your device, and records of transactions and activity on the site.
Personal data
Personal data may include your full name, date of birth, residential address, email address, phone number, date of birth verification documents and payment details required to complete deposits or withdrawals. We may also keep records of identity checks and other documents submitted for verification to meet regulatory and anti‑money‑laundering requirements.
Technical data
Technical data covers IP addresses, device and browser type, operating system, mobile identifiers, referral and navigation data, and cookies or similar tracking technologies. We use this information to maintain service performance, troubleshoot issues and protect accounts.
Transactional data
Transactional data includes account activity such as deposits, withdrawals, wager history, wins and losses, bonus and promotional usage, and communications with customer support. This data helps us manage your account, process payments and detect suspicious activity.
How we use your information
Your information is used to create and manage your account, verify identity, process payments, and provide customer support. We also use data to comply with legal and regulatory obligations, prevent fraud and money laundering, and to improve site functionality and security. With your consent, we may send marketing communications and tailor offers, and you can opt out at any time.
Data protection practices
We take reasonable technical and organisational measures to protect personal data, including encryption in transit, access controls and regular security reviews. Access to personal information is limited to staff and service providers who need it to perform their duties. We retain personal information only as long as necessary for the purposes described and to meet legal obligations.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies for essential site functions, analytics and marketing. You can manage cookie preferences through your browser or our cookie settings. Third‑party analytics and advertising partners may set cookies; their use is governed by their own privacy policies.
User rights
Subject to applicable law, you have rights to access and correct personal information held about you, request deletion or restriction of processing, and object to certain uses. You may also request a copy of your personal data in a portable format. We handle requests in a reasonable timeframe and may need to retain some data to comply with legal obligations.
Access, correction and deletion
You can review and update many account details in your account settings. For other requests, contact our privacy team at [email protected]. When you ask us to delete information we will explain any legal or operational reasons we cannot comply fully and will proceed where possible.
Information sharing and third parties
We share personal information with payment processors, identity verification and fraud prevention providers, game and platform partners where required to deliver services, and with regulators or law enforcement when legally required. All third parties we work with are contractually required to protect your information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, we will notify you through your account. Please review this page periodically to stay informed about how we handle your personal data.