Responsible Gambling Policy
At StarSpins we take responsible gambling seriously. We want players to enjoy online casino play in a safe, controlled way, so we provide clear tools and practical guidance to help you stay in control. If you ever feel play is affecting your life, our measures and support options are here to help.
Player protection principles
We base our approach on prevention, transparency and player choice. That means giving you straightforward controls for spending and time, clear information about risks, and easy access to help. We will act quickly if we identify risky behaviour and will work with you to secure your account and reduce harm.
Activity-control tools
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately from your account settings. Increasing a limit may be delayed for a short cooling-off period to help prevent impulsive changes.
Loss limits
Loss limits let you cap net losses over a set period. These limits are applied automatically and help keep play within a manageable budget.
Time-outs and account breaks
If you need a short break, choose an account time-out. Time-outs typically start from 12 hours and can be extended to several months. During a time-out you cannot log in to play, and deposits are blocked.
Self-exclusion
Self-exclusion is a longer-term option. You can choose to exclude yourself for a set period or indefinitely. During self-exclusion your account is closed for play and we will refuse any attempts to reopen until the exclusion period ends. We also provide information on how to seek further support while excluded.
Changing or removing controls
Most tools can be managed from your account settings. If you need help or want to discuss a limit, contact our support team via live chat or the Help centre. We may require a cooling-off period before raising limits.
Signs of problematic behaviour
- Spending more than you can afford
- Chasing losses or increasing stakes after losing
- Neglecting work, family or other obligations
- Borrowing money to gamble
- Repeatedly trying to bypass limits or self-exclusion
Tips for maintaining control
- Set clear deposit and loss limits before you play
- Use session reminders to limit time spent online
- Keep gambling funds separate from household budgets
- Take regular breaks and review your activity history
- Talk to someone you trust if gambling is causing worry
Professional help and support organisations
If you need professional help, reach out to local resources. ConnexOntario provides problem gambling support for Ontario residents. Gamblers Anonymous runs meetings across Canada and internationally. You can also contact provincial problem gambling services in your area, or seek counselling from a qualified professional. If you need immediate assistance, please use local health services or your provincial helpline.