User Terms and Conditions

This page sets out the terms and conditions that govern your use of StarSpins. It explains the relationship between us and our users, the basic rules for accounts and play on our platform, and what you can expect when you register, deposit, play, claim promotions, and request withdrawals. By using our services you agree to follow these rules and any updates we publish.

Account responsibilities

You are responsible for keeping your account details secure and accurate. Only one account is permitted per person unless we state otherwise. You must not share login details, attempt to access another user’s account, or allow others to play under your credentials. We may suspend or close an account if we suspect fraud, money‑laundering, bonus abuse, or other breaches of these terms.

Eligibility requirements

To open and use an account you must meet the minimum legal age and any residency conditions that apply in your province or territory. We will check identity, age, and payment details as part of routine verification. You must provide valid personal information and promptly update any changes to your name, address, or payment method when requested.

Acceptable platform use

Use of the site must be lawful and in line with these terms. You must not use automated tools, exploit software bugs, or engage in collusion with other players. Any behaviour that interferes with normal platform operations or gives an unfair advantage may result in account restriction, confiscation of winnings, or closure. Reasonable limits may apply to game play, deposits, and withdrawals.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to specific rules published with each offer. These rules form part of the terms and may include eligibility, wagering, game restrictions, maximum cash‑out limits, and expiration dates. We reserve the right to refuse or reclaim promotions where abuse or manipulation is suspected, or where a promotion is mistakenly offered in error.

Deposits and withdrawals

Payment methods, minimums, and processing times are shown in the cashier. We may require verification documents before processing withdrawals, and large or irregular transactions may be subject to additional checks. You are responsible for any fees charged by banks or payment providers. Withdrawal limits or staged payments can apply in certain circumstances to manage risk.

Dispute resolution

If you have a complaint or dispute, contact our support team with full details and any supporting documentation. We aim to respond and resolve issues promptly. If we cannot reach an agreement, you may have rights under applicable consumer protection law in your province or territory. Further escalation routes will be outlined in our support responses.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and where required we will notify you directly. Continued use of your account after changes are posted constitutes acceptance of the new terms. If you do not accept the updated terms you should stop using the service and contact support to close your account.