Reach out to us
If you have questions, account-related issues, technical concerns, or general feedback, StarSpins customer support is here to help. Reach us by live chat, email or phone for practical guidance on verification, deposits, withdrawals and site features. Our team will respond promptly and can escalate complex enquiries to the right department. Use the contact options below to get help with your account or to send feedback about the site, and secure payments.
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat (fastest option for account issues) |
| General enquiries | [email protected] (site & billing enquiries) |
| Affiliate enquiries | [email protected] (partner program support) |
| Phone | +1 416 358 7426 (Mon-Fri support) |
| Working hours | Mon-Fri, 09:00-18:00 ET; Live chat 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or situations that require documents or explanations. When emailing, use a clear subject line and include up-to-date contact details plus any relevant account information to avoid delays. Allow time for verification and attach copies of ID or receipts when requested to help us resolve your enquiry faster.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, typically via live chat or email. More complex cases, such as account verification, security checks or payment investigations, may take longer while we review details and work with partners. If you need an update, contact our support team and we will provide a status as soon as possible.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Every message is read carefully by our team and used to refine features, promotions, and the overall user experience for Canadian players. Please tell us what worked and what could be improved; your input helps us make the site easier to use and more enjoyable for everyone.